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FAQS

Do the straps fit onto all cameras?
Yes. These straps fit onto any common camera type that has thin camera eyelets on the left and right side of the camera. If these are extremely thin you might need good hand-eye-coordination but so far everyone has managed.
If your camera has small, round eyelets you will need an adapter, to be found among the accessories.

Can the strap carry my heavy camera?
All our imo straps have been tested in an independent institution and have a carrying capacity of up to 40kg. The same counts for the quick lock latches. If you don’t believe us, simply hang a crate of water bottles onto the strap … or two. Or a couple of dumbbells. You’ll see: the strap can take it. But you’ll be able to take nicer photos once you attach your camera instead. ☺

What if I am dissatisfied with the product?
No problem. Simply return the product within 30 days to us and we will refund you the purchase price that same day. No questions asked.

How expensive is postage?
We send your order anywhere in Europe for €3,90. With any order from €50 the postage is free of charge.

Do I need a return slip for my return shipment?
No. Simply send us the parcel with your name and order number.

How can I pay?
You can pay with credit card, paypal, transfer, advance payment, cash or with invoice.

How quickly will I receive my merchandise?
As soon as we receive your payment we send off your parcel the very next day. However if you place your order before 11 a.m., we are generally able to hand your parcel in to DHL the same day.

Can I track my parcel?
As soon as we hand in your parcel to DHL you automatically receive a tracking number, so you know where your parcel is at any time.

Is my purchasing transaction secure?
Yes, it is. But you don’t need to take only our word for it. Let a third party vouch for us. Simply click on our SSL logo of Symantec or on our customer rating of ekomi. There you will find our verified contact information.

I have further questions. How can I reach you?
No problem at all. Simply send us an email or call us free of charge. We’d be happy to help you.